FIG. 5The gate, measured
Jev closes an alert when P(not escalated) is at or above the threshold; the agent triages the rest. Two tenants, same questions, same threshold.
How many alerts Jev closes
Share of each tenant's alerts that Jev closes on its own, per threshold.
How often those closes are right
Judge-verified accuracy of those closes, against each agent's own dismissals on the same judged sample.
busy tenant, agent escalates about half
quiet tenant, agent escalates one in six
the agents' own dismissals
0.8, the threshold we used
Hundreds of alerts on each tenant. Accuracy is exact on the alerts where Jev and the agent disagreed (all judged) and sampled on the rest.